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GENERAL TERMS AND CONDITIONS OF SALE


  1. The customer expressly waives its own standard terms and conditions, even if they were drafted after these standard terms and conditions of sale. Any exception is valid only if expressly agreed in writing beforehand. By accepting these terms, the customer also accepts the "AUTORIZACIÓN USO DE IMAGEN EFIXPRO SAS" as an integral part of this agreement.
  2. Our invoices are payable immediately unless another payment term is specified on the invoice or order. If payment is not made before the due date, Efixpro reserves the right to request a fixed interest payment equivalent to the maximum legal rate in force in Colombia. Efixpro may suspend any provision of services without prior notice if payment is late.
  3. If a payment remains outstanding for more than sixty (60) days after its due date, Efixpro reserves the right to engage a debt collection company. All reasonable and proportionate legal expenses will be borne by the customer.
  4. Some countries apply withholding tax to invoice amounts under their domestic legislation. The customer is responsible for any withholding tax payable to the tax authorities. Efixpro cannot under any circumstances bear costs related to a country's legislation. The invoice amount is therefore payable to Efixpro in full and excludes any costs associated with the legislation of the customer's country.
  5. Efixpro undertakes to make every effort to provide the services in progress on time, in accordance with the agreed deadlines and the quotation accepted by the customer. However, none of its obligations may be regarded as an obligation to achieve results. Under no circumstances may the customer require Efixpro to appear as a third party in any claim for damages brought against the customer by an end consumer.
  6. To be admissible, any claim must be notified to Efixpro by a letter sent by certified delivery to its registered office within 8 days of delivery of the goods or provision of the services. Claims will only be accepted if detailed and accompanied by the specific error code generated by the system.
  7. All our contractual relationships are governed exclusively by Colombian law.
  8. Any legal matter or dispute must first be clarified directly with Efixpro before being escalated to legal proceedings. If proceedings go ahead, the option of a consortium for resolution will be assessed.
  9. Efixpro offers electronic documents such as electronic invoicing and supporting documents. However, the customer alone is responsible for checking that its system issues these documents correctly. Efixpro is not responsible for failure to issue them or provide real-time notification as a result of software or technological faults. To establish non-compliance, the customer must provide the specific error code generated by the system.
  10. By accepting these terms and conditions, the customer also expressly authorizes the use of its image, logos and other distinctive signs under the terms detailed in the "AUTORIZACIÓN USO DE IMAGEN EFIXPRO SAS". Any dispute concerning image use must be notified to Efixpro and clarified before legal action.
  11. All systems and software implemented by Efixpro are installed under the LGPL version 3 license unless the customer purchases an Odoo Enterprise subscription, which is governed by the proprietary Odoo Enterprise Edition license. The customer is responsible for complying with the applicable license terms and bears sole responsibility for any breach.
  12. Support and service times are those specified in the quotation and the designated official service channels, such as the email address and telephone number published on the Efixpro website. Requests made outside these channels are not considered official or binding on Efixpro.