🛠️ Create a support ticket

Our Technical Support team is available exclusively to customers with active services. We handle issues involving faults, questions about using the system, and requests for training or development.

⏱️ Response time depends on the case's priority:

• Normal (general questions, training requests): response within a maximum of 24 hours.
• High Priority (specific faults affecting key functions): response within a maximum of 8 hours.
• Urgent (system or server offline): response within a maximum of 1 hour.

🔍 Important: To help us identify your case quickly, make sure the details you provide match those of the person responsible for purchasing or contracting the service.

🧾 Available request types

• Technical Support
  Platform problems such as errors, slowness, pages that do not load or functions that do not respond.
• Configuration or incorrect use
  When something does not work as expected because of an incorrect configuration, permissions, or uncertainty about how to use it correctly.
• Training and functional guidance
  Requests for training, step-by-step guidance, explanations of features or questions about how to perform tasks in the system.
• Development or customization
  Requests for system changes, new features, automations or integrations with other platforms.
• Billing and payments
  Questions about charges, invoices, payment dates or account statements related to our services.